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Reporting and analysis made easy
The Telecom BI Suite™ gives you access to the telecom business intelligence located in your organization by analyzing quantitative business and customer data. This HigherGround tool provides reporting, multi-dimensional analysis, usage accounting, enterprise network licensing, multi-site integration, centralized collection and the replication of voice and data.

True business intelligence and telecom data analysis enable managers to make educated decisions and develop targeted business strategies. This valuable information assists companies in evaluating their key performance indicators (KPIs) as well as improving their operations and bottom-line profitability.

Report Commander Pro™, a key component in the Telecom BI Suite™, is an intuitive database interface that integrates inputs from your PBX, CTI, ACD and other connections with customer enterprise data. Report Commander Pro offers multi-dimensional analytics through 3D graphs, detailed charts and executive summaries incorporating a layered architecture of data.

 

 Features

Benefits
Data Connectors



Receive complex structured and unstructured data inputs from multiple sources such as PBX, CTI, ACD, enterprise databases, etc.
Report Commander Pro Advanced enterprise interface. Generate interactive live reports and 3D graphs that allow users to "drill-down," "drill-up," "expand" "compress" data without running new queries.
Usage & Cost Accounting Track and report on telestatistics productivity and performance verification
Enterprise Network Licensing Provide reporting capabilities for multiple users on your LAN/WAN network without additional hardware.
Flex Seating ACD or CTI integration tracks agents as they move from seat to seat; no matter where or when they sit.