HigherGround’s personalized training services
are designed to suit your individual and business needs
upon installation and throughout the life of your service
agreement. Our training program is taught by exceptional
instructors — the same that train our own technicians.
The instructors teach courses that address your unique
business challenges, objectives and goals. Training
modules are offered at our corporate headquarters in
Los Angeles or on-site at your business.
Standard training programs includes:
Provides the skills and understanding needed to configure,
manage and maintain the HigherGround system, database,
archives and user access.
Trains managers to search for and playback recordings,
productively monitor and evaluate agent performance,
design and
utilize grading forms and generate reports.
Educates end-users with an overview of system to fully
leverage the Fusion Series 7™ solution.
Innovative features are added to our solutions on a
regular basis. Training continues well after installation
as we inform and educate clients about upgrades
and tools via online training webinars.
|
