Our Technical Services
team serves as your single point of contact
for service and is dedicated to keeping you
up, running and efficient 24/7. HigherGround’s
commitment to service has produced system
reliability that is unmatched within the
industry. Our maintenance and service agreement
features:
Access to our certified technicians for troubleshooting
and consultation on telephone systems, software systems,
and integration issues 24/7. The technical services
representative will answer your question and resolve
your problem immediately.
This unique feature calls HigherGround nightly to say "I'm
Alive." If your system doesn't call, we call into
your system, contact the designated onsite manager,
or send out a technician, and in most cases, we fix
the problem before you know there is one.
Your system automatically identifies hard-to-detect,
suspicious activity or system outages that threaten
uptime and sends alerts to you or HigherGround.
It's your choice. Nearly 300 software and hardware
alarm items are monitored to detect problems with
outages, phone networks, hardware and/or software.
Receive free software updates, new billing rates for
usage vendors, area codes, prefixes, country codes,
help screens, reason screens, glossary and much more.
Installed and configured remotely by HigherGround — throughout
the duration of your support contract.
Contact a
Technical Services representative
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