"The installation and training was done on-site in less than a week. The technicians were - and still are - extremely helpful, patient and prompt any time I have a question."
- Jan Farr, SCR
Shelter Insurance Companies

"At least a couple of times HigherGround identified problems with our PBX long before we would have discovered them ourselves. The quick detection, coupled with a data buffer they helped us implement, prevented us from losing any telestatistics data."
- Maurice Kerr,
Telecommunications Manager
The Getty Center

Training ensures that you maximize the full benefit of your HigherGround solution

HigherGround’s personalized training services are designed to suit your individual and business needs upon installation and throughout the life of your service agreement. Our training program is taught by exceptional instructors -- the same that train our own technicians. The instructors teach courses that address your unique business challenges, objectives and goals. Training modules are offered at our corporate headquarters in Los Angeles or on-site at your business.

Standard training programs includes:

System Administration
Provides the skills and understanding needed to configure, manage and maintain the HigherGround system, database, archives and user access.
Supervisory
Trains managers to search for and playback recordings, productively monitor and evaluate agent performance, design and utilize grading formsm and generate reports.
Agent
Educates end-users with an overview of system to fully leverage the Fusion Series 7™ solution.

Ongoing Training
Innovative features are added to our solutions on a regular basis. Training continues well after installation as we inform and educate clients about upgrades and tools via online training webinars.