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How do I prevent unauthorized users from listening to recordings or viewing call data?
First of all, the Windows Network system allows administrators to restrict access to any drive or directory on system servers, so unauthorized users don't even have to know where HigherGround's software and your call data and recordings are even stored. Beyond that level of defense, our Control Tower allows system administrator(s) to set up passwords for individuals or groups of users and to restrict or enable access to the system with several grades of permission in all the different areas of usage, offering multiple combinations of individual levels of authorization. Users can be allowed to see only their own call records and recordings, those of anyone in their department or division, or can be denied access completely to any aspect of the system. They can be restricted from deleting recordings, saving or e-mailing recordings, changing report designs, changing system data, opening attachments or monitoring other users. Furthermore, HigherGround's databases are in a proprietary format which would keep even the most savvy computer users from gaining unauthorized access to their contents, and our reports and recordings can even be encrypted so that they can't be viewed or listened to without using our Report Commander and its built in security system.