N Instant Retrieval*Immediate access to recorded conversations c Easy ReportingBFlexible and comprehensive reporting options with Report Commanderf Real-Time Monitoring?Ability to listen to calls as they occur with Real-Time Monitor[ Voice and Report Archival/Data storage with the Voice and Report Archiver(T Agent Evaluation1Review and score calls directly from your desktop c Screen CaptureBRecord agent computer screen activity in sync with voice recordingH  Data Analysis(Spot and eliminate customer/agent issuesW Targeted Training3Give feedback and real-time assistance to employees(d Usage & Cost Accounting:Track and report productivity and performance verification S Multi-Site Integration*Control multiple sites from a single pointÊ 4Enterprise Network Licensing & Centralized ReportingƒSupport multiple users on your LAN/WAN network without additional hardware and generate combined reports over the entire enterprisel Voice & Data ReplicationARecord calls and data to a redundant server for disaster recovery([ ANI/ALI Collection6Attaches caller number and location to call recordings [ Instant Retrieval7Access and instantly replay recordings from the desktopbReal-Time Monitoring?Monitor calls as they happen for clarification and confirmationI Voice Archival(Access archived calls quickly and easily(c Search-Engine Based=Over a dozen search options for quick retrieval of recordings2yEmail/CD StorageZEmail call recordings or burn to a CD directly from your desktop with a click of the mouse<