®   hª0Teltronics, Inc. Partners with HigherGround, IncA   Los Angeles, March 8, 2005 - Teltronics, Inc., (OTCBB: TELT) an expert in emergency communication solutions, has partnered with HigherGround, Inc., a provider of data collection and call recording for call centers and public safety units, to develop an emergency-technology upgrade for CENTRALINK&trade;. The upgrade, along with the new word-spotting feature, will be vital to PSAP customers.

Telident LogLink IP, powered by HigherGround, will pair with Teltronics' CENTRALINK&trade; product, formerly marketed by Motorola, to become a fully-integrated and inter-operable 9-1-1 and PSAP package. The components of the PSAP package work seamlessly to identify emergency callers and call locations, and log voice and hard data during calls.

Telident LogLink IP also features word spotting, the ability to target, record and report when certain words are used during calls. Tom Clark, Vice President Sales Public Safety Systems Group for Teltronics said, &quote;Word-spotting surveillance throughout a municipality or federal facility can greatly improve installation security. The ability to know when someone uses words like â??bomb' or â??anthrax' during a call will help to identify those that are a threat to us.&quot; The ability to target when threatening words are used and record the data accurately revolutionizes homeland-security monitoring.

Clark continued, &quote;The relationship of these two industry leaders will provide an advanced diagnostic and proactive monitoring upgrade not currently available in the call-logging market.&quot; Teltronics and HigherGround's full-PSAP solution package is cost-effective, while offering features beyond other solutions in the market.

CENTRALINK&trade; also completely integrates with Teltronics' Intelligent Systems Management (ISM) product SEB Enterprise Agent (SEBea&trade;) to proactively monitor and maintain the PSAP system. The deployment of this advanced, proactive, remote-diagnostic capability ensures that the entire emergency network is monitored for malfunction and pending failure.

Terry Ryan, HigherGround's president and CEO, said, &quote;HigherGround is excited to team with Teltronics to offer Telident LogLink IP, powered by HigherGround. Our many years of experience providing fully integrated data collection and voice recording solutions coupled with Teltronics' outstanding public safety platform will provide a total solution to the PSAP and Homeland Security arena that is unsurpassed in the industry.&quot;

About Teltronics:

Teltronics, Inc. is a leading global provider of communications solutions and services that help businesses excel. The Company manufactures telephone switching systems and software for small-to-large size businesses, government, and 911 public safety communications centers. Teltronics offers a full suite of Contact Center solutions - software, services and support - to help their clients satisfy customer interactions. Teltronics also provides remote maintenance hardware and software solutions to help large organizations and regional telephone companies effectively monitor and maintain their voice and data networks. The Company serves as an electronic contract-manufacturing partner to customers in the U.S. and overseas. Further information regarding Teltronics can be found at their web site, www.teltronics.com. CENTRALINK&trade; is a trademark of Motorola. *Teltronics, Inc Partners with HigherGroundX/C  	È    9ª&ACS Certified as HigherGround Reselleri	   LOS ANGELES, CA - January 25, 2005 - HigherGround &reg; , a premier software developer of data collection and reporting tools coupled with call recording and quality assurance solutions, and Advanced Communications Solutions (ACS), an end-to-end voice and data solution provider, are pleased to announce their strategic partnership.

ACS, recently recognized by the South Florida Business Journal as the region's sixth fastest growing privately held company, is now an authorized &quote;Gold Level&quot; reseller of HigherGround's products for reporting, voice recording, agent evaluation, quality assurance, training, data collection and integration. &quote;We are pleased to have the opportunity to offer a broader range of solutions such as HigherGround's Fusion Series 7&trade; that will empower our customers to improve performance and optimize their telecommunication resources,&quot; said ACS president and founder Steve Battista.

&quote;Advanced Communications Solutions is one of the nation's leading NEC voice and data platform providers,&quot; stated Terry Ryan, HigherGround's president and CEO. &quote;This new relationship will allow HigherGround solutions to be introduced in several new markets, especially in the southeast region, by ACS's exceptional sales and support staff.&quot;

ACS adds HigherGround's Fusion Series 7 family products including Praetorian Voice Recorder&trade;, Mentor QA&trade;, Telecom BI&trade; and Capture-911&trade; to their existing suite of products from manufacturers including NEC, Bell South, Sprint, Verizon, Cincinnati Bell, Teledex and Zeacom.

HigherGround's Fusion Series 7 solutions empower clients with knowledge and insight to monitor and verify phone and data transactions and radio transmissions, improve agent performance, optimize communications resources and workforce assets and present a comprehensive view of contact center and organizational performance.

ACS provides solutions for telephone systems, voicemail, data applications (LAN, WAN), video conferencing, fast internet access, long distance service, local dial tone, facsimile systems as well as wireless applications.  ACS has been servicing Florida for three decades and has assisted thousands of companies improve their corporate image by embracing technology.

The alliance between HigherGround and ACS was announced at the NEAX&reg; Users Group National Conference. &ACS Certified as HigherGround Reseller×3C{   	©PHigherGround Presents Voice and Data Collection and Analytics Tools at ICCM 2004ì   LOS ANGELES, CA August 9, 2004 - HigherGround, Inc, a global player in the market for call recording and monitoring, agent evaluation, call center training, analytics and reporting solutions, is pleased to announce that it will present its full line of voice and data collection and analytics tools at the International Call Center Management 2004 Conference and Exposition to be held August 11 th and 12 th at Navy Pier in Chicago in booth 726.

HigherGround will demonstrate its Fusion Series 7&trade;, a complete family of tools for data collection and integration, reporting, voice recording, agent evaluation, quality assurance, analytics and training. Featured solutions will include the Praetorian Voice Recorder&trade;, Mentor Quality Assurance Suite&trade;, and the Telecom Business Intelligence Suite&trade;.

Praetorian Voice Recorder&trade; is a turn-key system for scheduled, on-demand and full-time recording that digitally records and stores every agent-customer interaction. With its complete system capability for instant call retrieval, easy reporting, automatic archiving, instant messaging and a host of other security and single-point control features, Praetorian Voice Recorder provides the ultimate in recording solutions.

The Mentor QA Suite&trade; is a tool that can be used to increase customer satisfaction by monitoring and evaluating agents to identify training and coaching needs, and to provide best-practice procedures and examples for agents to help them learn to handle calls more effectively and efficiently.

The Telecom BI Suite&trade; is a set of flexible and easy-to-use contact center analysis and report tools that deliver timely, accurate business intelligence for analytics and decision support to improve operations, performance and ultimately increase profitability.

At ICCM HigherGround will feature the core of the Telecom BI Suite, the Report Commander Pro&trade; which integrates data collected from a variety of enterprise sources such as PBX, ACD, CTI and enterprise databases to account numbers, companies and contacts in customer enterprise databases, and to call recordings, screen captures and attachments to calls; all in a single intuitive interface for data analysis and report generation on virtually any criteria.

Also featured will be two new solutions being introduced by HigherGround to the North American marketplace. Agent-e&trade; is a leading-edge, web-based agent coaching and evaluation tool developed by HigherGround partner TalkTactics&trade;. Not only does Agent-e evaluate and report on voice communications, it also allows users to grade a complete range of staff competencies such as web chat, email, written correspondence and more. The TalkTactics Training Engine&trade; is a customizable classroom training solution offering more than 50 separate skill-set modules that can be mixed and matched to cover what is most important to the specific contact center. Exclusive evaluation options allow the user to grade on virtually any criteria, saving as much as 75% of total training time over traditional seminar-type education.

Terry Ryan, HigherGround president and CEO said, &quote;We are convinced that our Fusion Series 7 Family of Solutions will provide effective tools to enhance performance, increase profitability and help our customers achieve business growth and longevity. And we are particularly pleased to introduce these new Talk Tactics evaluation coaching and training tools to the North American marketplace in conjunction with our already highly regarded line of solutions. HigherGround is the first in the industry to offer an entire family of tools that can leverage the customer experience by gathering and integrating the data needed to realize corporate objectives and execute corporate strategy.&quot; HigherGround Presents Voice and Data Collecti
/C Á   	©?HigherGround and TalkTactics Announce International PartnershipC   LOS ANGELES, CA - August 9, 2004 - HigherGround &reg;, a global provider of data collection, call recording and business intelligence solutions for call centers and TalkTactics, a preeminent provider of people-focused contact center training systems, are pleased to announce their partnership.

HigherGround will introduce TalkTactics' innovative agent training and evaluation solutions to the North American marketplace. TalkTactics was selected as the HigherGround partner offering of choice based on the company's solid reputation as a provider for web-based training courses and training follow-up evaluation solutions.

In addition TalkTactics will resell the HigherGround products in the Australasian marketplace. TalkTactics chose to team with HigherGround as both a technology partner and an authorized reseller of HigherGround's Fusion Series 7&trade; line of call recording and reporting solutions after a long and thorough search for the most flexible call recording and reporting technology. HigherGround's Fusion Series 7 will incorporate TalkTactics' world-class quality management product, Agent-e.

The joining of these two industry leaders is expected to set new standards for quality and innovation in agent training, evaluation, quality monitoring and reporting.

&quote;We are excited by this partnership,&quot; said Steve Herstell, TalkTactics' managing director. &quote;It brings together the very best in call recording and business intelligence solutions from HigherGround with call center business improvement strategies from TalkTactics. The seamless integration of our products creates a world leader in call center quality management and customer service representative (CSR) development. Utilizing HigherGround's unique call evaluation technology integrated with TalkTactics' CSR Personal Development training solutions creates a package that delivers the very best single-solution investment in people.&quot;

HigherGround will represent two TalkTactics solutions in North America: Agent-e&trade;, a leading-edge, web-based agent coaching and evaluation tool and The TalkTactics Training Engine&trade;, a customizable classroom training solution. Not only does Agent-e evaluate and report on voice communications, it also allows users to grade a complete range of staff competencies such as web chat, email, written correspondence and more. The TalkTactics Training Engine offers more than 50 separate skill-set modules that can be mixed and matched to cover what is most important to each specific contact center. Exclusive evaluation options allow the user to grade on virtually any criteria, saving as much as 75% of total training time over traditional seminar-type education.

Terry Ryan, HigherGround's president and CEO, added, &quote;The combined offerings of HigherGround and TalkTactics leading-edge products will bring dramatic performance improvements to contact centers and their agents worldwide. Never before have world-class agent quality management, reporting and training been available together in such an integrated, easy-to-use system - one that users can access from any computer with Internet connectivity, anywhere in the world.&quot;

Marcus Batten , HigherGround Technologies' managing director, is enthusiastic about the partnership, as well. &quote;This is an extremely exciting relationship for HigherGround, both in the merging of the two technologies and in the opening of the International marketplace as an integral part of our global expansion. TalkTactics is a dynamic company with a world-class product. The combination of HigherGround's recording and business intelligence capability with their Agent-e and Agent Training Engine solutions will provide the market with a best-of-breed tool. In addition, TalkTactics brings a highly motivated and professional business team to HigherGround's global distribution network.&quot; HigherGround and TalkTactics Announce Interna
/CÛ   Ý¨EGraybill Communications becomes a HigherGround Authorized DistributorW   LOS ANGELES, CA June 24, 2004 -  HigherGround, Inc, a global player in the market for call recording and monitoring, agent evaluation, call center training, analytics and reporting solutions, is pleased to announce its selection of Graybill Communications as an Authorized Distributor of the HigherGround call recording solutions for the public safety and call center marketplaces.

Graybill Communications of Hiawatha, Iowa is a locally owned and operated company specializing in wireless communications and control and notification systems for both public safety and industrial business applications. Graybill provides complete turnkey systems integrating voice, data and software solutions to assist various entities with their daily operations, public safety, record keeping and personnel management. Graybill provides consulting, design, installation, training and maintenance for most communications applications.

The addition of HigherGround's Capture-911&trade; digital voice logging and monitoring system to its product offerings ensures that Graybill's customers will continue to enjoy leading-edge technology with maximum value.

&quote;We are extremely excited to add HigherGround's voice recording software to our arsenal of public safety products and services&quot;, said Kevin Graybill, president of Graybill Communications. &quote;We feel the Capture-911 software not only meets the voice recording needs of our public safety market, but also exceeds in performance and value compared to other voice recording systems currently being marketed.&quot;

While Graybill will offer HigherGround's entire Fusion Series 7&trade; family of call recording, reporting and agent quality evaluation solutions to the conventional call center marketplace, it was the advanced functionalities of the HigherGround Capture-911 solution for emergency dispatch centers that initially attracted Graybill to the HigherGround solutions.

A standout in the field of public safety voice logging, Capture-911 gives dispatch center managers unequalled risk management and liability compliance with a system that is easy to learn, easy to use and cost-effective. Every voice and radio transaction is digitally recorded to space-saving external hard drives, eliminating the need to access DAT tapes or other media to replay voice recordings. Stored recordings may be retrieved within seconds and sorted, filtered, replayed, and shared electronically; saving time and effort. The digital format of the recordings' sound files assures that data will keep its integrity regardless of how many times it is replayed or duplicated. Supervisors may monitor distress calls as they happen for operator quality evaluation and training. And Capture-911's reliability is second to none; its industry-exclusive alarm monitoring, I'm Alive&trade; proactive notification service and the dedicated HigherGround technical support team keep the system up and running at all times.

&quote;We are confident that HigherGround's innovative voice logging and monitoring solutions will be a valuable addition to Graybill's product offerings,&quot; said Terry Ryan, president of HigherGround. &quote;Graybill's long history of proven success and service excellence make them a clear choice for distributorship of the HigherGround product line. We look forward to the exciting opportunities that Graybill will present in the Iowa marketplace.&quot;

Public presentation of this new relationship will be made at Graybill's Informational Product and Technology Seminar to be held June 30-July 1 at the Cedar Rapids Area Education and Conference Center in Cedar Rapids, Iowa. As a key speaker for this event, the HigherGround seminar presenter will provide public safety agencies as well as traditional enterprises with an overview of emerging trends and solutions for regulatory compliance, performance measurement, productivity enhancement and risk management.

HigherGround, Inc. is a premiere software developer of call recording, quality assurance and reporting tools for call centers and the public safety marketplace. The company's call recording and monitoring solutions and reporting tools empower clients with knowledge and insight to monitor and verify phone and data transactions and radio transmissions, improve agent performance, optimize telecommunications resources and provide a comprehensive view of the contact center's performance. HigherGround's proven solutions provide imperative business intelligence for sound decision making and bottom-line control for compliance monitoring, risk management and performance improvement. More information can be obtained by visiting www.highergroundinc.com. Graybill Communications becomes a HigherGroun
/C ©	   ­¨4HigherGround to participate in STC Spring Conference6   LOS ANGELES, CA May 13, 2004 - HigherGround, Inc , a global player in the market for call recording and monitoring, agent evaluation, call center training, analytics and reporting solutions, is pleased to announce its participation in the annual Society of Telecommunications Consultants (STC) Spring Conference to be held May 13-15 in Pittsburgh, PA.

Held twice yearly in spring and fall, the STC conferences attract voice and data communications consulting professionals throughout the United States.

STC Conference attendees will have the opportunity to view HigherGround's sophisticated analysis and reporting tools that evaluate key performance indicators (KPI's) and allow management to take advantage of quality assurance opportunities in the call center. They will see how the HigherGround Telecom BI Suite&trade; provides an intuitive database interface, integrates call center performance statistics, combines data from a variety of sources within the contact center, and generates comprehensive reports - all in a format that can be easily analyzed to attain mission-critical business goals.

Visitors to the HigherGround booth will also have the opportunity to join HigherGround's popular Consultant Liaison Program which provides members with industry-exclusive benefits including RFP models, personalized pre-sale, post-sale, technical and marketing support, special Webinars and other educational sessions and web access to a large library of technical and other resources.

&quote;HigherGround offers an impressive array of advantages to the consultant community&quot;, says Terry Ryan, HigherGround's president and CEO. &quote;Our Fusion Series 7 solutions are unequalled in quality and features, making them the clear choice for client installations. In addition, our industry-leading product offerings are complemented by our unique program designed specifically for consultants. From personalized sales and product assistance to advanced technical education, HigherGround provides a single point of contact and allows our CLP members to provide their clients with a maximum-value call center management package.&quot;

The Society of Telecommunications Consultants is an international organization of voice and data communications professionals who serve clients in business, industry, service organizations, and government. STC members adhere to strict professional standards and a rigorous code of ethics. As a Vendor Advisory Council Member of the STC, HigherGround is committed to working closely with telecom consulting professionals to provide product excellence and comprehensive support.
HigherGround, Inc. is a premiere software developer of call recording, quality assurance and reporting tools for call centers and the public safety marketplace. The company's call recording and monitoring solutions and reporting tools empower clients with knowledge and insight to monitor and verify phone and data transactions and radio transmissions, improve agent performance, optimize telecommunications resources and provide a comprehensive view of the contact center's performance. HigherGround's proven solutions provide imperative business intelligence for sound decision making and bottom-line control for compliance monitoring, risk management and performance improvement. More information can be obtained by visiting www.highergroundinc.com.HigherGround to participate in STC Spring Con
/C
M
   E¨=HigherGround Announces Melita Predictive Dialer CertificationÑ	  LOS ANGELES, CA - February 5, 2004 - HigherGround, Inc.&reg;, a global player in the market for
contact center recording and monitoring solutions, today announced the successful
certification of the HigherGround Fusion Series 7&trade; interaction monitoring and recording
solutions for use with Melita International Inc.'s Conversations 5.0 predictive dialer
systems.

Melita International Inc. is a global provider of products and services focused on maximizing
contact center effectiveness . Over 1500 customers in 45 countries have relied upon Melita for
mission critical technology solutions including predictive dialing, multi-channel customer
interaction management and business performance monitoring and analysis solutions.

To meet certification requirements and ensure top-quality delivery of Fusion Series 7's
powerful recording and reporting capabilities to high-volume contact centers, HigherGround
developed a digital recording interface that links with the Conversations 5.0 predictive
dialer. This value-added combination allows call center managers to get a clear view of the
success of inbound and outbound call campaigns and efficiently track agent productivity.

HigherGround's president and CEO Terry Ryan remarked on the advantages the Melita interface
will bring HigherGround's customers. &quote;We feel that this integration will greatly expand our
offerings to the contact center marketplace. A larger number of companies that depend on
predictive dialer technology can now use our leading-edge recording solutions to make sure
their contact centers always operate at peak performance.&quot;

HigherGround's Fusion Series 7 consists of a complete array of tools designed to enable
contact center managers to make informed business decisions by analyzing the valuable data
contained in their contact center. The heart of the Fusion Series 7 solution, the Praetorian
Voice Recorder&trade; , is a turn-key recording system for scheduled, random, on-demand and
full-time recording. The Praetorian Voice Recorder is turned into an even more powerful tool
for data analysis when combined with the Mentor QA Suite&trade; , which offers agent evaluation
and screen capture functionality to monitor and verify phone and data transactions and fine
tune agent performance. In addition, the Telecom BI Suite&trade; provides an accurate overall view
of contact center performance by using graphical reporting to display enterprise telecom
business
intelligence (ETBI).HigherGround Announces Melita Predictive Dial
/C€    4¨<HigherGround Welcomes Jim Ballard as Vice President of Sales  LOS ANGELES, CA - January 20, 2004 - HigherGround Inc.&reg;, a global player in the market for call center recording and monitoring solutions, today announced that veteran telecommunications executive James Ballard has joined the company as Vice President of Sales.

With more than 20 years of sales and management experience in the telecommunications industry, Ballard will leverage his extensive knowledge to advance HigherGround's Partnership program and continue market expansion throughout North America.

&quote;We are thrilled to have Jim Ballard heading our sales team,&quot; said Terry Ryan, HigherGround's president and CEO. &quote;We feel that his proven sales expertise in voice recording systems and in the call center industry, along with his vast knowledge in the telecommunications sphere, will lend additional momentum to our current growth. Jim's unique combination of traditional sales philosophies and cutting-edge creativity will be a valuable resource as we introduce our Fusion Series 7TM line of solutions into new markets.&quot;

Most recently Ballard served as Director of Sales for Startel Corporation and focused on the healthcare and university markets. Beginning in 1994, Ballard played an instrumental role in establishing and nurturing partner programs with major telecommunications technology providers for IntegraTRAK, Inc. of Seattle, WA. During his tenure there, Ballard served as both Strategic Alliance Manager and Director of Sales. His sales career began with Dictaphone Corp., selling dictation systems to the healthcare and legal markets. As the Regional Sales Manager for its Special Markets Division, he sold voice recording systems to the public safety market as well as the Chicago financial district. Ballard also sold call accounting solutions for Infortext Systems, Inc. of Schaumburg, IL.

Ballard received his Bachelor's degree in accounting from The Ohio State University.

In addition to overseeing HigherGround's product sales efforts, Ballard also will spearhead HigherGround's new Channel Partnership Program. As part of HigherGround's forward-thinking business model, this program allows certified HigherGround distributors to enjoy exclusive benefits such as joint marketing programs for increased brand awareness and marketplace exposure; increased product offerings to offer maximum choice and flexibility to end users; participation in internal technical training courses; the purchase of discounted equipment and the opportunity to have an active voice in the future development of HigherGround's innovative contact center management solutions.

&quote;In HigherGround I have found a product and a company that are poised to lead the call recording industry into the future. With a set of solutions that has been developed to lead and a support staff second to none, I am excited to be part of the HigherGround team.&quot; says Ballard.

HigherGround's partnership program is designed to accommodate a broad spectrum of partnership categories. Distributor Partners resell HigherGround products directly to their customers and earn premier benefits and incentives based on sales levels and performance through the Gold and Silver Distributor Partner Programs. Referral Partners enjoy initial-sale commission and reciprocal sales lead referrals. Technology Partners team with HigherGround to engineer systems specifically optimized for their customers' contact center technology needs.

Consultant Partners benefit from the HigherGround Consultant Liaison Program (CLP) which provides the tools they need to identify top-value and turn-key solutions to meet their clients' contact center management, call recording and business intelligence reporting needs. HigherGround's CLP entitles enrolled telecom consulting professionals to exclusive privileges including technical and sales training Webinars; special web access to online resources, technical documents and white papers; personalized technical and sales support; application models; ombudsman assistance; pre-release notification of product upgrades and new features; and much more.

&quote;I'm delighted by the new direction that HigherGround is taking and look forward to a banner year in 2004,&quot; continued president Ryan. &quote;We have an outstanding product with a professional team providing sales and support. We are confident that the future will continue to bring us unparalleled success.&quot;

HigherGround ensures that its clients capitalize on every contact, every day. The company's call recording and monitoring solutions and reporting tools empower clients with knowledge and insight to monitor and verify phone and data transactions and radio transmissions, improve agent performance, optimize telecommunications resources and provide a comprehensive view of the contact center's performance. More information can be obtained about how HigherGround's proven solutions provide imperative business intelligence for sound decision making and bottom-line control for compliance monitoring, risk management and performance improvement by visiting www.highergroundinc.com.HigherGround Welcomes Jim Ballard as Vice Pre
/C…   Ÿ§[HigherGround Holds International Sales Meeting - Introduces New Channel Partnership Programë  LOS ANGELES, CA - December 31, 2003 - HigherGround held its annual International Sales Meeting in Chatsworth, CA on November 7-8, 2003, drawing new and existing distributors from across the United States, as well as from Australia and New Zealand. This annual conference delivers essential marketing and technical information ranging from recaps of the current year's market activities to forecasting future developments for HigherGround products.

Of particular interest at this year's meeting was HigherGround's new Fusion Series 7&trade; line of solutions for call recording, quality monitoring, agent evaluation and multi-dimensional analytics and reporting. Debuted to widespread acclaim at the 2003 ICCM Exposition held August 23-28 in Chicago, Fusion Series 7 delivers cost-effective ways for contact center managers to obtain a complete picture of their contact center's overall performance. Managers can access recorded calls within seconds or monitor calls as they occur for agent evaluation and training and liability protection. Fusion Series 7's advanced ETBI (Enterprise Telecom Business Intelligence) graphical reporting capabilities allow clear visualization of vital data and provide the ability to make informed business decisions.

Also introduced during the International Sales Meeting was HigherGround's new Channel Partnership Program. As part of HigherGround's forward-thinking business model, this program allows certified HigherGround distributors to enjoy exclusive benefits such as joint marketing programs for increased brand awareness and marketplace exposure; increased product offerings to offer maximum choice and flexibility to end-users; participation in internal technical training courses; the purchase of discounted equipment and the opportunity to have an active voice in the future development of HigherGround's innovative contact center management solutions.

HigherGround's Partnership program is designed to accommodate a broad spectrum of partnership categories. Distributor Partners resell HigherGround products directly to their customers and earn premier benefits and incentives based on sales levels and performance through the Gold and Silver Distributor Partner Programs. Referral Partners enjoy initial-sale commission and reciprocal sales lead referral. Technology Partners team with HigherGround to engineer systems specifically optimized for their customers' contact center technology needs.

Consultant Partners benefit from the HigherGround Consultant Liaison Program that provides the tools they need to identify top value and turn-key solutions to meet their clients' contact center management, call recording and business intelligence reporting needs. HigherGround's CLP entitles enrolled telecom consulting professionals to exclusive privileges including technical and sales training Webinars; special web access to online resources, technical documents and white papers; personalized technical and sales support; application models; ombudsman assistance; pre-release notification of product upgrades and new features; and much more.

&quote;We expect our new programs to bring great success to both HigherGround and our valued partners&quot;, said Terry Ryan, HigherGround's President and CEO. &quote;These alliances are instrumental to our continued growth and larger market share in the telecom marketplace, and we strive to provide our partners with the outstanding support necessary to continue our mutually beneficial relationship.&quot;

HigherGround will continue to present its Fusion Series 7 line through new avenues in the telecommunications marketplace worldwide and is optimistic that the popularity of its powerful line of contact center management and reporting tools will maintain its exponential growth throughout the coming year.HigherGround Holds International Sales Meetin
/CÜ    a§.HigherGround Exhibits at STC Annual Conferenceo  LOS ANGELES, CA - November 10, 2003 - HigherGround introduced its powerful Fusion Series 7 interaction recording and monitoring, analytics and reporting tools to widespread interest at the STC Fall Conference held October 15-18 in Dallas, Texas.

The Society of Telecommunications Consultants (STC) is an international organization of voice and data communications professionals who serve clients in business, industry, service organizations and government. STC members adhere to strict professional standards and a rigorous code of ethics. As a Vendor Advisory Council Member of the STC, HigherGround is committed to working closely with telecom consulting professionals to provide product excellence and comprehensive support.

During the conference Terry Ryan, HigherGround's President and CEO, conducted a seminar entitled &quote;Visions for the Contact Center&quot; outlining both current and long-term trends in the contact center industry. &quote;Many of the consultants were surprised and excited to learn about the numerous opportunities that are appearing on the contact center horizon,&quot; said Nancy Gates, HigherGround's Vice President of Marketing. &quote;Today, the applications for contact centers go far beyond the definition of the â??traditional' contact center. Most people don't realize that any company having four or more phones that deals directly with the public on any aspect of its operations can be thought of as a contact center. Quality customer care, liability and compliance recording, and the ability to use data from customer interactions to make solid, informed business decisions are all â??must-haves' for growth in today's marketplace.&quot;

Ryan also presented an educational session entitled &quote;Call Recording and Business Intelligence for the Contact Center - Filling the Void&quot; in which he outlined the functionality and widespread applicability of call recording solutions, with a key emphasis on business intelligence tools for the contact center. &quote;Traditional business intelligence solutions do not address the specific needs of contact centers - thus the void,&quot; said Ryan. &quote;HigherGround now offers tools that allow users to extend business intelligence to contact centers, filling that void through what HigherGround has coined â??Enterprise Telecommunications Business Intelligence' (ETBI). ETBI presents the knowledge and understanding gained through data integrated from disparate sources in a way that allows detailed analysis to facilitate effective, timely and enriched business decisions.&quot;

HigherGround's Fusion Series 7 provides call recording and quality monitoring solutions through its Praetorian Voice Recorder&trade;, agent evaluation and screen capture through its Mentor Quality Assurance Suite&trade; and a Telecom Business Intelligence Suite&trade; that incorporates multi-dimensional analysis and report, usage accounting, enterprise network licensing, multi-site integration, centralized collection/reporting and voice/data replication. &quote;We were thrilled to find our Fusion Series 7 line so well received by the consultants attending the STC vendor networking sessions, and we're convinced that the tools provided through our new Consultant Liaison Program will allow them to provide their clients with sophisticated data analysis and reporting capabilities that are cost effective and easy to learn and use,&quot; said Gates.HigherGround Exhibits at STC Annual Conferenc
/C‰   J§2HigherGround To Exhibit At SOCAP Annual Conference  LOS ANGELES, CA - October 10, 2003 - HigherGround&trade;, a global provider of recording and telecom management solutions for the contact center industry, will feature their newly re-branded and enhanced line of solutions for call recording, quality monitoring, analytics and reporting at the SOCAP Annual Conference to be held October 12-15, 2003 at the Loews Hotel in South Beach, Miami , Florida. The new HigherGround Fusion Series 7&trade; provides interaction recording, monitoring and multidimensional reporting tools to monitor and verify phone and data transactions, improve agent performance, optimize telecom resources and provide a comprehensive view of the contact center performance.

HigherGround will demonstrate the powerful Fusion solution at their exhibit in Space 22.

The heart of the Higher Ground Fusion Series 7 solutions is the Praetorian Voice Recorder . HigherGround Praetorian liability recording solution protects your company and eliminates the cost and waste of chasing down baseless claims. Praetorian lets you:

    * Digitally record and store every agent-customer phone call to redundant hard drives.
    * Instantly find, access and replay any call recording  -  directly from the desktop.
    * Route call recordings via e-mail.
    * Archive recordings to durable, space-saving, removable hard drives for instant desktop access to over one million hours of call recordings.

With Praetorian you'll quickly verify transactions, disprove false claims, resolve customer disputes and comply with all government and industry liability guidelines. Use centralized management tools to control access to data and recordings  -  even across multiple sites  -  from a single console. And get the most comprehensive and proactive support in the business: Praetorian includes over 150 alarms that alert HigherGround to suspicious activity and potential problems, so that in most cases we can detect and resolve software and even hardware problems before you know they've occurred. No one provides a more effective or more reliable solution for recording your calls and protecting your business.

Additional components include the Mentor Quality Assurance Suite that enables call center managers to easily evaluate agent performance, identify low-skill areas and set benchmarks for agent productivity. Increase customer satisfaction by monitoring and evaluating agents to identify training and coaching needs. Provide best-practice procedures and examples for agents to help them learn to handle calls more effectively and efficiently - the first time.

The other key component is the ETBI Reporting Suite , a flexible and easy-to-use contact center analysis and reporting tool that provides instant access to telecom business intelligence enabling a comprehensive view of contact center performance. HigherGround To Exhibit At SOCAP Annual Confe
/Cô    §:HigherGround Fusion Series 7 Receives Wide Acclaim at ICCM{  LOS ANGELES, CA - August 30, 2003 - HigherGround introduced its newly enhanced Fusion Series 7 interaction recording and monitoring, analytics and reporting tools to a warm reception and widespread interest at the annual ICCM Show held August 26-28 in Chicago.

HigherGround's Fusion Series 7 consists of a complete array of tools designed to enable contact center managers to make informed business decisions by analyzing the valuable data contained in their contact center. The heart of the Fusion Series 7 solution, the Praetorian Voice Recorder&trade; , is a turn-key recording system for scheduled, random, on-demand and full-time recording. The Praetorian Voice Recorder is turned into an even more powerful tool for data analysis when combined with the Mentor QA Suite&trade;, which offers agent evaluation and screen capture to monitor and verify phone and data transactions and fine tune agent performance. In addition, the Telecom BI Suite&trade; provides an accurate overall view of contact center performance through multi-dimensional analysis/reporting to access enterprise telecom business intelligence (or ETBI).

The ability to access enterprise telecom business intelligence is what places HigherGround Fusion Series 7 far ahead of competing call recording solutions. The powerful analysis and reporting capabilities present an in-depth and comprehensive view of the contact center so that managers can optimize resources and drastically improve profitability and make accurate and well-founded judgments regarding agent quality evaluations, overall contact center performance and forecasting of future development.

In his ICCM Application Showcase Theater presentation. Peter Cassell , HigherGround's Executive Vice President of Global Sales, demonstrated the advantages of accessing business intelligence in the contact center through what HigherGround has coined &quote;enterprise telecom business intelligence&quot; and how the Fusion Series 7 solution unleashes the true power of contact center data. &quote;After the presentation, several of the attendees mentioned how excited they were to understand precisely what ETBI is and how it can benefit their company. Fusion Series 7 is exactly the key they need to access that intelligence in their contact centers.&quot; said Cassell.

The HigherGround booth enjoyed keen interest and extensive popularity throughout the entire show. Demonstrations of the Fusion Series 7 components were greeted with enthusiasm. &quote;Our booth was one of the busiest at the show,&quot; said Nancy Gates, Vice President of Marketing. &quote;We are very pleased with the excitement that the Fusion Series 7 has generated. We met some great people and were presented with many opportunities to develop successful partnerships that will create win-win situations for us and for our prospective clients.&quot;

Fusion Series 7 was also well received by the industry experts who judged the Best of Show competition. The judges were greatly impressed with the features and capabilities of the Praetorian Voice Recorder and the Telecom BI Suite, declaring them to be among the top trend-setters of the ICCM show.

HigherGround will continue to demonstrate Fusion Series 7 to key industries at shows throughout the year, including the yearly SOCAP conference to be held October 12-15 in Miami , Florida and the STC Conference held October 15-18 in Dallas , Texas . Certified HigherGround business partners will also feature Fusion Series 7 at upcoming shows, including the NENA Alabama Gulf Coast conference to be held October 12-15 in Orange Beach , Alabama and the APCO International conference to be held October 13-15 in San Antonio , Texas . HigherGround Fusion Series 7 Receives Wide Ac
/C     §WHigherGround To Announce Fusion Series 7, An Enhanced Line of Solutions At ICCM Chicago
  LOS ANGELES - August 25, 2003 - HigherGround , Inc. &trade;, a global provider of recording and telecom management solutions for the contact center industry is pleased to announce today the availability of their newly re-branded and enhanced line of solutions for call recording, quality monitoring, analytics and reporting. The new HigherGround Fusion Series 7&trade; will be publicly demonstrated for the first time during the International Call Center Management 2003 Conference at McCormick Place in Chicago August 25 - 28, 2003 , Booth 1024. Fusion Series 7&trade; provides interaction recording and monitoring, analytics and multi-dimensional reporting tools to monitor and verify phone and data transactions, improve agent performance, optimize telecom resources and provide a comprehensive view of contact center performance. 

The heart of every HigherGround Fusion Series 7 is the Praetorian Voice Recorder&trade; . Praetorian is a turn-key system that offers on-demand recording, scheduled or random recording for quality monitoring and full time liability recording. Specific features include the ability to digitally record and store every agent-customer phone call to redundant hard drives; instantly find, access and replay any call recording  -  directly from the desktop; route call recordings via e-mail; and archive recordings to durable, space-saving, removable FireWire&reg; hard drives for instant desktop access to unlimited hours of call recordings. 

With Praetorian users will quickly verify transactions, disprove false claims, resolve customer disputes and comply with all government and industry liability guidelines. Centralized management tools control access to data and recordings  -  even across multiple sites  -  from a single console. 

Terry Ryan , HigherGround president and CEO said, &quote;We at HigherGround are thrilled with the release of our newly enhanced line of solutions. When we coupled two industry exclusive features and across-the-board scalability with the most comprehensive and proactive support in the industry, we found a winning combination that we believe will take the industry by storm. Fusion Series 7 provides access to telecom business intelligence and the industry unique I'm Alive&trade; notification service. I'm Alive alerts HigherGround to suspicious activity and potential problems, so that in most cases software and even hardware problems can be detected and resolved before the user knows they've occurred. We're convinced that no one provides a more effective or more reliable solution for recording calls and protecting businesses.&quot; 

Additional components include the Mentor Quality Assurance Suite&trade; that enables call center managers to easily evaluate agent performance, identify low-skill areas and set benchmarks for agent productivity. Clients can increase customer satisfaction by monitoring and evaluating agents to identify training and coaching needs and provide best-practice procedures and examples for agents to help them learn to handle calls more effectively and efficiently - the first time. 

The other key component is the new Telecom Business Intelligence Suite&trade; , a set of flexible and easy-to-use contact center analysis and reporting tools that provide instant access to telecom business intelligence enabling a comprehensive view of contact center performance. Unique to the industry, the Telecom BI Report Commander Pro integrates data collected from the PBX, CTI, ACD and other telecom databases to account numbers, companies and contacts in customer enterprise databases, as well as to call recordings, screen captures and attachments to calls. Report Commander Pro&trade; integrates the various data into a single, intuitive interface for business intelligence analytics and generating reports on virtually any criteria. HigherGround To Announce Fusion Series 7, An 
/C	[   ¦¦@Nancy J. Gates Joins HigherGround as Vice President of MarketingÜ  LOS ANGELES, CA - May 6, 2003 - HigherGround Inc.&reg;, a global player in the market for call center recording and monitoring solutions, today announced that veteran telecommunications executive Nancy J. Gates has joined the company as Vice President of Marketing.

Gates has been in the telecommunications industry for more than 14 years, with experience in both telephone company and end-user markets for telecom management software. She brings to HigherGround senior-level experience in telecom sales and marketing involving distribution channel establishment, sales force management, marketing program development and business relationship building.

&quote;Nancy's combination of telecommunications marketing, sales and partnership development expertise makes her an ideal fit for HigherGround at this important point in the company's growth and expansion,&quot; said Terry Ryan, President and CEO for HigherGround. &quote;We expect that she will bring a focus and fresh ideas to our already solid marketing effort and will be instrumental in extending our business development channels with new partnerships.&quot;

Gates has written several trade journal articles on the capabilities and applications of telemanagement software, and she is a popular speaker at telecom industry events. In addition, she has served in an elected capacity on the Board of Directors of the Vendor Advisory Council to the Society of Telecommunications Consultants. She has supervised the development and implementation of numerous software tools for measuring, reporting and billing communications network usage.

Before joining HigherGround, Gates was employed by BITEK Inc as Vice President of Marketing and Business Development. Prior to joining BITEK, she held senior management positions including Senior Vice President of Sales, Global Marketing and Business Development for MTS IntegraTRAK, Inc. At MTS, she was responsible for growing core revenue and establishing a dominant market position for the company. Previously she served as Director of Marketing for Quintrex Data Systems, a telecommunications software development firm with headquarters in Cedar Rapids, Iowa.

Ms. Gates graduated Magna Cum Laude with a BA degree from Luther College in Decorah, Iowa. Nancy J. Gates Joins HigherGround as Vice Pre
/C :    ¦Shelter Insurance Companies Chooses HigherGround Call Recording and Monitoring Solution to Enhance C˜  LOS ANGELES, CA - April 29, 2003 - HigherGround Inc.&reg; and Shelter Insurance today announced that Shelter Insurance&reg; has purchased and implemented HigherGround's new leading edge call recording and monitoring solution. A global provider of recording and telecom management solutions for the contact center industry, HigherGround develops imperative business intelligence applications for compliance monitoring, risk management and performance improvement. Shelter Insurance, an industry leading provider of insurance and financial products and services with headquarters in Columbia, Mo., operates in 13 states.

Shelter has deployed the HigherGround Praetorian, HigherGround Mentor, Screen Capture and advanced Enterprise Telecommunications Business Intelligence (ETBI) in its centralized customer care service center. The incoming call center is open seven days a week with customer service representatives handling on average 1,500 calls per day ranging from policy inquiries, claims filing and general administrative matters.

Shelter's 36 active ports handle both incoming calls and service to customers. The center is entering its busy &quote;spring storm season&quot; when filings of claims rise significantly, with an average number of calls per day that can easily top 2,100 after a severe hail or windstorm. The HigherGround solution installed in the summer of 2002 will be an effective tool as call traffic is anticipated to increase and the need for improved quality assurance becomes even more crucial. For Shelter Insurance, the HigherGround solution offers a number of distinct advantages including time and cost savings.

&quote;Until we installed the HigherGround solution we had a very limited, manual system for call quality evaluation. With HigherGround we have developed our own evaluation form and we can now locate and evaluate calls in a fraction of the time we used to spend,&quot; said Jan Farr, Customer Services Supervisor for Shelter Insurance Companies. &quote;We found HigherGround to be the best value for us because it included all the features we wanted in one package. Since the system is so user-friendly, we didn't have to travel to get training, another cost-saving factor. The installation and training was done on-site in less than a week. The technicians were - and still are - extremely helpful, patient and prompt any time I have a question.&quot;

&quote;Shelter Insurance is a prime example of a company that is utilizing all the key functionality of our products,&quot; stated Terry Ryan, CEO and President of HigherGround Inc. &quote;The quality monitoring is of tremendous value in providing feedback to its customer service representatives and in helping them to better handle various call situations and provide improved service. We look forward to a growing relationship as they continue to expand the capabilities of their system.&quot;

Future plans call for Shelter to implement HigherGround's advanced reporting and analysis tools embedded in its Report Commander tool incorporating its unique Enterprise Telecommunications Business Intelligence (ETBI) application that applies business intelligence functionality to call centers.

The HigherGround Praetorian is a liability recording solution that uses centralized management tools to control access to data and recordings - even across multiple sites - from a single console. With around-the-clock call recording, instant desktop call retrieval and state-of-the-art call storage, Praetorian transforms liability recording into a time and money saving tool. HigherGround Mentor provides the tools necessary to monitor, evaluate and improve agent performance allowing businesses to capitalize on every opportunity that comes with every call. The Screen Capture tool records workstation screen actions and replays them in synch with voice recordings. Together the HigherGround systems combine to create a total solution that captures, manages and leverages every call. Shelter Insurance Companies Chooses HigherGro
/C  2   —¦LHigherGround Announces Availability of Capture-911 for Public Safety Centers§  LOS ANGELES - April 22, 2003 - HigherGround Inc.&reg;, a global provider of recording and telecommunications management solutions for the contact center industry, today announced the release of their new leading edge recording solution for public safety communication centers. HigherGround's new Capture-911 provides cost effective, easy-to-use desktop control with instant access to calls and radio transmissions for proven liability protection and compliance.

HigherGround Capture-911&trade; is designed specifically to meet the needs of public safety call centers including 911 centers, law enforcement agencies, emergency dispatch services and fire departments. With features including live monitoring and hands-free recording retention and retrieval, Capture-911 provides instant access to recordings that can save lives and protect users from liability.

Users can access, replay and email recordings from the desktop with just a few mouse clicks. Capture-911 offers over a dozen search options for fast, easy and accurate retrieval of recordings. Also offered are the ability to sort and filter on user-defined data or ANI/ALI fields and to monitor recordings in real time. Capture-911 provides online storage for instant desktop access to over one million hours of recordings, as well as durable, economical and space-saving removable hard drives for easy-to-access archived data. For users, this means no more DAT tapes. Users can even differentiate calls by tagging call types with customized public safety attachments for analysis and fast, easy reporting.

"HigherGround is the only player in the public safety recording marketplace today that provides a search engine-based solution," said president, Terry Ryan. "Unlike other solutions, Capture-911 offers multiple search options for immediate and foolproof retrieval of call recordings. We are delighted to introduce this preeminent solution that transforms recording and retrieval from a tedious chore into a fast, life-saving performance tool."

Capture-911 includes the HigherGround Voice Recorder for automatic continuous, scheduled or on-demand call recording; Voice Archiver for virtually unlimited recording storage with no DAT tapes; Control Tower for centralized management and security control and Client Support complete with alarm monitoring and HigherGround's industry-unique "I'm Alive" automatic notification that the system is working. Optional Capture-911 modules include Report Commander that integrates voice and screen recording with call records from the PBX, ANI/ALI and/or CAD system, Agent Evaluator that helps assure quality for CALEA accreditation, ANI/ALI Collector that identifies caller location and attaches data fields to records and/or call data, DTMF that helps document forwarded calls and verifies call-backs to 911 callers, Ring Counter that documents the level of service provided and Screen Capture that allows the user to see and control dispatchers' computer activity. HigherGround Announces Availability of Captur
/C     Öª+HigherGround Receives Siemens Certification¶  LOS ANGELES, CA - June 22, 2005 - HigherGround&reg;, a premier software developer of call recording, data collection and reporting tools, received certification in the prestigious Siemens HiPath Ready Program for its Praetorian Voice Recorder&trade; and Fusion Series 7&trade; product suite.  

Through testing in the Siemens Lab in San Jose, CA, HigherGround demonstrated recording on both the Siemens HiPath 4000 and Hicom 300 PBX systems, as well as CDR and CTI connectivity, and VoIP recording.

The Siemens HiPath Ready Program provides third party vendors the opportunity to have their applications rigorously tested and certified for connectivity with Siemens HiPath Communication Systems and Applications. The program is designed to promote knowledge, use and availability of Siemens Open Interfaces.  

 "We are pleased to partner with one of the world's leading IT solution developers," said Ric Cahak, Vice President, Research & Development, at HigherGround.  "This certification reinforces our integrated technology strategy of enabling our Praetorian Voice Recorder&trade; and Fusion Series 7&trade; suite of products to support a wide range of platforms." 

HigherGround's Fusion Series 7&trade; product suite provides tailored solutions that monitor and verify phone and data transactions, improve agents'' performance and productivity, optimize telecommunications resources and present a comprehensive view of contact center performance. +HigherGround Receives Siemens Certification
/C l    3«MHigherGround Announces Software Upgrade<br />and Launches New Website at ACCEä  SEATTLE, WA - September 19, 2005 - HigherGround&reg;, a premier software developer of call recording, data collection and reporting tools, released version 7.5 of its Fusion Series 7&trade; software suite at the opening of the Annual Call Center Exhibition (ACCE) today in Seattle, WA. HigherGround simultaneously launched an entirely new website www.highergroundinc.com.

HigherGround's Fusion Series 7 integrates and enlightens telecom data. The product suite provides tailored solutions that monitor and verify phone and data transactions, improve agents' performance and productivity, optimize telecommunications resources and present a comprehensive view of contact center performance.

A few of the new features included in version 7.5 are virtual channel recording, hyper-threading compatibility, secure portable playback functionality, additional VoIP processors and an improved Agent Evaluator interface that includes transparent forms and expanded reporting options.

&quot;Fusion Series 7 solutions assist companies in improving service and retaining their customers,&quot; Terry Ryan, HigherGround president and CEO, said. &quot;Providing exceptional customer service and support has always been a key differentiator of HigherGround within the call recording industry. We practice what we preach. To that end, we are especially pleased to issue this software release because many of the new product features and capabilities included in this version were developed as a direct result of our own clients' feedback.&quot;

The Fusion 7.5 upgrade is provided at no cost to customers that subscribe to HigherGround's maintenance agreement.

HigherGround also upgraded its online presence with the launch of a corporate website with a new design and more user-friendly interface. The website, designed and developed by HigherGround's webmaster Brett Franklin, provides enhanced company and product information and allows access to the corporate extranet for employees, distributors and channel partners.(Software Upgrade and New Website at ACCE£9Ch    ¢¬)HigherGround and SER Announce Partnership  LOS ANGELES, CA – May 2, 2006 – HigherGround, Inc., a software developer of call recording, data collection and business intelligence tools and SER Solutions, Inc., a provider of enterprise contact center management and speech analytics solutions, are pleased to announce their strategic partnership. 

HigherGround has integrated SER’s innovative speech analytics solution, SERTAINTY&trade;, with its Fusion Series 7&trade; product suite of call recording and reporting solutions.  The reciprocal agreement between these two industry leaders is expected to set a new standard in mining recorded voice conversations.

SER was selected as the HigherGround partner offering of choice based on the company’s solid reputation for delivering award-winning, patented technology to the contact center industry.

&quot;We are excited by this partnership,&quot; said Juan Navarro, Chief Executive Officer, SER Solutions, Inc.  &quot;Working in conjunction with HigherGround’s Fusion Series 7 call recording solution, SERTAINTY will unlock the information stored in call recordings to provide valuable customer intelligence that companies can use to reduce call volumes, improve the customer experience, and increase revenue.&quot;

HigherGround will represent SER’s SERTAINTY&trade;, a speech analytics solution that captures customer conversations and transforms them into rich metadata allowing identification, discovery, assessment, and management of the dialogue.  Invaluable information hidden in customer conversations is extracted to discover customer needs and market trends.  SERTAINTY also analyzes and scores recorded calls for script adherence, achievement of KPIs and fraud detection.  With SERTAINTY’s ability to automatically mine and pinpoint exact phrases from within audio files, companies can dramatically reduce their costs by eliminating tedious and error-prone manual monitoring activities. 

Terry Ryan, HigherGround’s President and CEO, added, &quot;The HigherGround offerings combined with SER’s leading-edge solution will provide an invaluable tool for our customers, offering them the ability to analyze agent and contact center performance in real-time.     SERTAINTY enables contact centers to manage the entire customer experience in a meaningful and profitable manner at a fraction of the cost compared to manual processes.&quot; 

<strong>About SER</strong>
SER Solutions, Inc. delivers unsurpassed contact center management and speech analytics solutions to support business activities such as planned and proactive customer care, telemarketing, collections, fundraising, emergency notifications, and political calling.  SER’s solutions enable enterprises to increase customer satisfaction levels, foster loyal, long-term customers, expand up-sell and cross-sell opportunities, maximize agent productivity, and reduce costs.  The company, an affiliate of The Gores Group, LLC, is headquartered in Dulles, Virginia with operations in North America, Europe, and Asia Pacific.  Additional information about SER is available at www.ser.com.
)HigherGround and SER Announce Partnership8”WDé   ë¬THigherGround, Inc. Selected for Membership<br />in Avaya DeveloperConnection ProgramX  LOS ANGELES, CA – July 11, 2006 – HigherGround, Inc., a software developer of call recording, data collection and business intelligence tools, today announced it has been selected by Avaya Inc. (NYSE: AV), a leading global provider of business communications applications, systems and services, for membership in the Avaya DeveloperConnection program. 

HigherGround is the developer of Fusion Series 7&trade;, a product suite of call recording and reporting solutions that integrate and enhance telecom data.  The HigherGround solution currently can be used to record conversations over Avaya digital, analog and IP phones.  Participation in the DeveloperConnection program enables HigherGround to develop an expanded variety of recording configurations, as well as enhanced data capture opportunities through integration with Avaya’s Application Enablement Services (AES) —a set of application programming interfaces, protocols and Web services that makes it easier for developers to create Avaya-compatible networks, devices and applications.  As a result, customers can reap a higher level of telecom business intelligence from their recording solution.

The Avaya DeveloperConnection program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions.  Member organizations have expertise in a broad range of technologies – including IP telephony, contact centers and mobility applications – helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.  

“Membership in Avaya’s developer community will help us build our business by serving customers more efficiently and effectively,” said Terry Ryan, president and CEO of HigherGround, Inc.  “Building on Avaya resources and working closely with the company to deliver compliance-tested solutions to the market, we are able to reduce network complexity, improve security and speed time to deployment so our customers can quickly realize the benefit to their bottom line.”  

The Avaya DeveloperConnection program currently includes more than 2,800 software and hardware developer companies, integrators, service providers and customers.  Members have created hundreds of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.

 “With the involvement of companies like HigherGround, our Avaya developer community has become a catalyst for rapid innovation — creating multivendor applications that help enterprises around the world unleash powerful new possibilities for operating more efficiently and effectively,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya.  “We help businesses embed secure, reliable Intelligent Communications into the very fabric of their organization so employees and customers have ready access to information regardless of where they are and how they prefer to communicate.” 


Membership information and a listing of solutions developed and tested under the Avaya DeveloperConnection program are available at <a href="www.devconnectprogram.com" target="_blank">www.devconnectprogram.com</a>.

<strong>About Avaya</strong>
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500&reg;. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results.  For more information visit the Avaya website: www.avaya.com.

Media Contact:	 		
Scott Horne
Avaya
908.953.3476
horne@avaya.com
*HigherGround Selected for Avaya DevConnect´´D
Á   +­PHigherground&reg; Announces Software Upgrade<br />and Promotes Sertainty at ACCE7
  SEATTLE, WA – September 11, 2006 – HigherGround, Inc., a premier software developer of call recording, data collection and reporting tools, released version 7.6 of its Fusion Series 7&trade; software at the opening of the Annual Call Center Exhibition (ACCE) today in Seattle, WA. HigherGround simultaneously launched a microsite, www.speech2money.com, to promote its speech analytics module, Sertainty&trade;, via their recent partnership with SER Solutions, Inc. 

HigherGround’s Fusion Series 7 solutions transform telecom data.  Modules from three innovative product suites are combined to provide tailored solutions that monitor and verify phone transactions, improve agents’ performance, and optimize telecommunications resources.  HigherGround’s proprietary engine, Fusion Core&trade;, collects structured and unstructured data from multiple sources and integrates the information into a singe user interface.

An innovative new feature included in version 7.6 is the capability for virtual channel trunk recording. This feature provides station side functionality to a trunk side recorder on select PBX platforms and allows each segment of a call to be archived, retrieved and played back based on identifiers such as calling number or case number.  Customers will experience easier installation and maintenance, and the ability to establish rules as to which segment can be retrieved and by whom. Additional features of this version designed to increase productivity and security include a new docking playback window within the Report Commander Pro module for enhanced reporting and a simplified sign-in process through a domain authentication model. The Fusion 7.6 upgrade is provided at no cost to customers that subscribe to HigherGround’s maintenance service.

&quot;HigherGround continues to differentiate itself in this market by providing customers with customized solutions that meet the specific needs and requirements of an organization as well as providing clients with superior service reliability,&quot; Terry Ryan, HigherGround president and CEO, said. &quot;In a survey of our customers conducted last month, I am pleased to announce that 87% of responses to the survey ranked their overall experience with our Client Support team as exceeding their expectations.&quot;

HigherGround also launched a new campaign at ACCE with www.speech2money.com.  This splash page promotes an upcoming October 3rd webinar detailing a new standard of automating quality assurance for 100% of calls with the combination of HigherGround’s call recording solution and SER’s phonetic word search tool. 'HigherGround Announces Software Upgrade¹øE