Candidate must have 10+ successful years selling call center software or voice logging equipment to Fortune 1000. Requires excellent verbal/written communication, presentation and customer service skills. Proven experience responding to RFPs. Salary, commission and benefits package.
*¬ & !Marketing & Sales Coordinator MarketingÔTake your career to HigherGround!
HigherGround, a premier software developer of call recording and data collection solutions, is looking for a marketing and sales coordinator to provide assistance with a wide variety of marketing communications and sales support activities. The ideal candidate will be able to coordinate multiple projects simultaneously, track leads in our ACT! database, coordinate tradeshow logistics, format request for proposals and maintain a company calendar.
If you are organized, energetic, motivated to learn many facets of marketing communications and desire an opportunity to contribute to the growth of an exciting technology company, then we want to talk to you. You will have the opportunity to create your own career path in a creative environment.
You must have the necessary working knowledge of Microsoft Office (word, excel, PowerPoint) and Adobe Acrobat. Basic familiarity with ACT!, Ideal candidate will have a degree in marketing, journalism, public relations, advertising or equivalent experience.
This position will be recruited from local candidates only. If you are not in the Los Angeles area during this recruitment process, please do not respond.
h¬ ” & R&D Programmer ProgrammingkHigherGround, Inc.® has an opening for an entry-level Programmer or Developer in its Corporate Offices in Canoga Park, CA.
The successful candidate will have strong C and C++ skills, Visual C++ and MFC experience; Windows 2000, XP and 2003 experience; and serial communications programming. Network or computer telephony experience is a plus.
We have an extraordinary Development Team in place. If you are a self-starter, flexible, and a good communicator, this will be an extraordinary opportunity for you. Be prepared to demonstrate programming knowledge or provide samples of your work.
h¬¿& Client Support TechnicianClient SupportŒHigherGround Inc.® has an entry-level opening for a Computer Technical Support person at its Corporate Offices in Canoga Park, CA.
Skills
The successful candidate will be well-versed in DOS commands, Windows OS and basic network troubleshooting. Technical call center or help desk experience is a plus. Experience with modem communications and good trouble-shooting/problem-solving skills are desired. Attention to detail is critical.
Disposition
The successful candidate must have a quick mind and a positive disposition. He or she will be detail oriented, thorough, organized and a quick learner. This person will be ready and willing to jump in where needed, have a sense of humor and be sensitive to our customer's needs. Top it off with a good phone personality and excellent verbal and written skills.
Responsibilities
The Position involves phone and modem support, database maintenance, work schedules/trouble ticket creation as well as testing new software products, trouble-shooting software problems and participating in pager duty rotation.
HigherGround Inc.® is a premier software developer of call recording, data integration and reporting tools for the global call center and CRM markets. We are looking for a full-time Technical Writer & Tester who will share our commitment to technological excellence and outstanding creativity while having fun... it’s key to our growing success and the reason we have the reputation we do. The position is in our Corporate Offices in Canoga Park, CA.
The ideal candidate will be able to translate technical language into mainstream communications and juggle multiple projects simultaneously. You will have strong writing skills and working knowledge of Microsoft Office (Word, Excel, and PowerPoint), Adobe Acrobat, and graphics and publications software. Ideally, you will have a degree in journalism, English, communications and a few years experience. Be prepared to demonstrate technical writing knowledge and provide samples of your work.
ª¬‘ Field Service Technician IIClient Support[We are looking for a full-time Field Service Technician who will share our commitment to technological excellence. The position is based in our Corporate Offices in Canoga Park, CA.
The successful candidate will have at least 5 years experience and a successful track record of accomplishments in customer service and computer technical support which includes installing, configuring and troubleshooting hardware and software. This position requires travel and the ability to rent a vehicle. A thorough knowledge of Windows 2000, XP, 2003 and networking experience is required. Computer telephony experience is a plus. Be prepared to demonstrate technical knowledge. The candidate must be very detail oriented.
The position's primary responsibilities will include off-site system installations and repairs, trouble-shooting hardware and software problems, answering client phone calls, providing remote support and participating in pager rotation. The winning candidate will understand the importance of a great attitude, initiative, team orientation and communications skills.
This position will be recruited from local candidates only. If you are not in the Los Angeles area during this recruitment process, please do not respond.
HigherGround is an EOE/AA Employer.
Travel required: 75%
Telecommute: no
+÷& Production Technician II ProductionÉWe are looking for a full-time Production Technician who will share our commitment to technological excellence. The position is in our Corporate Offices in Canoga Park, CA.
The successful candidate will have at least 3 years experience and a successful track record of accomplishments in computer technical support including installing, configuring and troubleshooting hardware and software. A thorough knowledge of Windows 2000, XP, 2003 and networking experience is required. Computer telephony experience is a plus. Be prepared to demonstrate technical knowledge.
The position's primary responsibilities will include system assembly and quality assurance, repairs, trouble-shooting and testing hardware /software for Windows and proprietary software, responding to client phone calls, providing remote support and participating in pager rotation. The winning candidate will understand the importance of a great attitude, initiative, team orientation and communication skills.
This position will be recruited from local candidates only. If you are not in the Los Angeles area during this recruitment process, please do not respond.
Travel required: 25%
Telecommute: no
+ F& Client Support Technician 1Client SupportHigherGround Inc. is a premier software developer of call recording, data integration and reporting tools for the global call center and CRM markets. We are looking for a full-time, entry level Client Support Technician who will share our commitment to technological excellence. The position is in our Corporate Offices in Canoga Park, CA.
The successful candidate will have at least 3 years experience and a successful track record of accomplishments in computer technical support including configuring and troubleshooting hardware and software. A thorough knowledge of Windows’ OS and computer telephony experience is a plus.
Excellent trouble-shooting/problem-solving/logic skills absolutely required. Attention to detail a must. Experience with remote communication software desired, specifically pcAnywhere, VPN's and Windows' Remote Desktop.
Position's primary responsibilities will include first-line response to customer's questions/issues, trouble-shooting software issues for Windows and proprietary software, responding to client phone calls, providing remote support and participating in pager rotation.
Will also maintain databases, customer records, and work schedules/trouble tickets, as well as test new software products, trouble-shoot hardware and software problems and participate in pager duty rotation.
The candidate must have a good phone personality, excellent verbal and written skills in English and must have a professional appearance. Job involves phone and modem support.
4 Á DeveloperResearch & Development•Design, code, test and debug a wide range of Windows software pertaining to call accounting digital media capture and storage. Projects include commercially released end-products, design and development tools, utilities, installation tools and internal support software
Research, Design, Implementation, Documentation and Support of all HigherGround software products, software/hardware integrations, internal software tools as well as network administration
PRIMARY DUTIES AND RESPONSIBILITIES:
Research (evaluation of new technologies, industry trends, competition, etc.)
Software Product Design (planning future capabilities, develop system architecture, feature request screening, proposals, develop legacy application migration strategies)
Software Product Implementation (programming, testing, emulation and prototyping)
Software Product Documentation (technical whitepapers, revision history, manuals, marketing collateral review)
Software Product Support (training technicians, escalated customer support, debugging)
Software/Hardware Integration (Updating and remaining current with vendor changes in recording hardware APIs and new offerings, prototype and debugging with new hardware combinations)
Internal Software Tools (customer database, automated service call distribution, demo software)
Network Administration (keeping HigherGround files and mail servers updated and running, escalated troubleshooting of workstations and office equipment, keeping HigherGround’s recorder and/or test systems running with the latest software)
Creating Sales tools such as demos and marketing/sales literature.
Creating documentation including training materials, white papers, help files and user manuals.
EDUCATION/DEGREE REQUIRED: BSEE/BSCS
QUALIFICATIONS:
• Telecommunication concepts
• Database concepts
• Networking/internet-working/multi end user optimization and fault tolerance concepts
• Computer/telephony integration concepts
• Security concepts
• All windows platforms
• Developer platforms (visual studio)
• Coordinate and plan subdivision of projects among multiple developers
• C, C++, some assembly of hardware/software programs, various scripting and batching languages
LANGUAGE SKILLS:
Ability to write reports, business correspondence
REASONING:
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems
• Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, etc.,) in its most difficult phases
• Ability to deal with a variety of abstract and concrete variables