Digital Recording
Capture911™ systems record analog, digital, and VoIP phones, as well as
analog and digital (T-1) trunks, analog radios, and consoles. The system provides
access to recordings and real-time monitoring from any PC. It offers redundant
power supplies, mirrored hard drives, and unlimited storage. Capture911™ has
more than a dozen customizable search options including ANI/ALI information.
Additional features include flagging, tagging, and multiple integrations.
Capture-911™ offers
online storage for instant desktop
access to recordings and removable
hard drives for easy-to-access archived
data. Users can differentiate calls
by tagging them with customized public
safety attachments for optimal analysis
and fast reporting.
Features
Benefits
ANI/ALI
Collection
Attaches
caller number and location to call
recordings
Instant
Retrieval
Access
and instantly replay recordings from
the desktop
Screen Capture
While listening to a call watch a recording of the agents screen in real-time to confirm interface knowledge and expertise.
Search-Engine
Based
Over
a dozen search options for quick retrieval
of recordings
Dispatcher Evaluation
Quality911™ is a quality assurance tool that enables you to evaluate and score calls
to identify employee training and coaching needs. Grade voice and screen performance
in real time or play back at your convenience. Communication centers can
customize the evaluations to meet APCO and CALEA requirements. This solution
can be used in conjunction with Capture911™ or as a stand-alone option with any
other call recording application.
Score for compliance criteria and
identify training needs. Use templates
developed by public safety professionals
or customize your own. Record dispatcher
screen actions and replay in sync with
voice recordings.
