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Transform your telecom data!

Are you able to verify phone transactions. Evaluate agent performance. Protect your company against liability. And make strategic decisions based upon integrated data. If your call recording solution can’t do this, it’s time for a new one. If you don’t have one, find out what you’re missing.

To discover a family of call recording, quality monitoring and data reporting solutions designed to integrate and optimize your telecom resources, watch this important 3-minute message introducing the Fusion Series from HigherGround.

Are you looking for a solution that will utilize your telecom data to gain business insight, improve operations, forecast future business, resolve customer disputes, and increase your bottom line?

Only one solution offers ALL of this – the Fusion Series from HigherGround. Our Fusion Core Technology unites a family of product suites that goes beyond voice and offers a comprehensive view of your contact center’s operation.

We offer 3 innovative product suites that can stand alone or be combined to meet the specific requirements of your organization. These scalable solutions are designed to grow with you and adapt to your changing demands.

Our Praetorian Voice Recorders are turn-key systems capable of full-time, random, and on-demand recording of agent-customer interactions. These recorders are valuable tools to verify phone transactions, comply with government and industry regulations, and minimize legal risks.

Each Praetorian Voice Recorder includes: Instant Retrieval, Real-Time Monitoring, Voice and Report Archivers, a Control Tower and the ability to verify authenticity with HigherGround’s exclusive Digital Signature. Simply select the modules from the suite to develop your tailored system.

Enhance your recorder’s value or augment your existing system with our Mentor Quality Assurance Suite. This suite increases agent performance and ensures that every customer has the best possible experience when they call your company.

The Agent Evaluator scores agents creating user-defined scorecards. In addition to recording the voice transactio, you can record your agent’s workstation desktop with the Screen Capture module. HigherGround also offers Phonetic Word Search and Workforce Management solutions.

The third product category is called the Telecom Business Intelligence Suite. This solution offers powerful reports from multiple sources such as agent statistics, revenue figures, PBX data, and enterprise information that delivers valuable insight into your operations. Again, simply select just the features you desire from a list of modules.

Whichever Fusion Series products you choose, you can manage them all through one, easy-to-use interface. All of our HigherGround solutions even come with the industry exclusive I’m Alive™ notification service, which checks your system regularly to ensure it’s up and running. With this level of service reliability, we often fix your problems before you even know they exist.

If you’re uncomfortable with the recent consolidation of companies in the call recording industry, if you’ve been forced to make forklift upgrades, or if you simply want to put your telecom data to work for you – let HigherGround design a solution that will protect your investment the way we’ve been supporting our customers for over 30 years.

Take your telecom operations to the next level with the Fusion Series from HigherGround.

To speak with a HigherGround representative, contact us here [1-800-000-0000]. For a free brochure, please fill out this short form. To forward this message to a colleague who needs next generation call recording solutions, click here. Thank you.