HigherGround, Inc. (www.highergroundinc.com) is a premier software developer of call recording, data integration and reporting tools that are used in markets such as call centers as well as in organizations in public safety, financial services, healthcare, government and many other industries. Innovative tools such as public safety software and call recording tools are designed to deliver timely and accurate information which can be used to analyze and make decisions that result in the improvement of operation and performance. This in turn, ultimately results in increased profitability for any organization. What makes HigherGround, Inc. unique as a software developer is by integrating the information collected from multiples sources into a single interface. The data is collected from sources such as ACD, CDR, IVR, screen capture, agent evaluations, enterprise and customer databases and others.

By integrating the information into a single customizable solution, HigherGround, Inc. is able to provide the following critical requirements:

• Data collection and integration where all applications integrate seamlessly.
• Powerful reporting where reports on all types of performance and activity data can be established.
• Measurement of key performance indicators to efficiently track agent performance and the quality of the customer experience.
• Open architecture that enables the utilization, upgrading and repair of hardware with ease.
• I’m Alive™ that monitors crucial applications and allows technicians to take immediate action to guarantee your system is up and running.
• Business intelligence that captures and makes all the information available on one screen for easy access, analysis and decision making.

Through innovative solutions such as the Fusion Series 7™ and public safety software, sound decision making and bottom-line control for compliance monitoring, risk management and performance improvement can be carried out as the information generated using these solutions provide the specific intelligence needed to make such decisions.

HigherGround, Inc. has developed powerful public safety software that allows instant desktop access to recordings by offering online storage. The Capture911™ public safety software allows the recording of analog, digital and VoIP phones as well as analog and digital trunks, analog radios and consoles. You get unlimited storage and removable hard drives for easy-to-access archived data. Capture911™ systems have more than a dozen customizable search options for access to recordings and real-time monitoring from any PC. These options include: ANI/ALI collection for caller number and location attachment to call recordings, Instant Retrieval for access and instant replay recordings from the desktop, Screen Capture that enables you to listen to a call and watch a recording of the agent’s screen in real-time to confirm interface knowledge and expertise and Search-Engine Based that offers over a dozen search options for quick retrieval or recordings. Additional features include flagging, tagging and multiple integrations.

Another public safety software program from HigherGround, Inc. is the Quality911™ for dispatcher evaluation. It is a quality assurance tool used to evaluate and score calls to identify employee training and coaching needs. Features allow you to grade voice and screen performance in real-time or play back at your convenience. This application can be used in conjunction with Capture911™ or as a stand-alone option with any other call recording application. HigherGround, Inc. stands behind every solution and every service it offers; choose one of these innovative solutions at www.highergroundinc.com and start making your way to increased profitability!