Higher Ground is a major software developer of call recording, data integration and reporting tools. With the installation of a call logger and further training offered by the software programs accurate information, analytical and decision support can quickly improve the enabling of operations and performance. Call centers as well as the organizations of public safety, healthcare facilities, financial services, government departments and many other industries will quickly appreciate the increase of profitability when the new knowledge is applied.

Higher Ground’s software solutions will facilitate the collection of data from multiple sources such as ACD, CDR, IVR, screen capture. Agent’s evaluations and customers’ data bases and integrate this weight of information into a single interface. The call logger will allow business intelligence reporting and trend analysis tools to empower clients with all the knowledge and vision to improve agent performance and will optimize communication accuracy and increase revenue.

The call logger software bought from Higher Ground will enable the efficient and cost effective ability of businesses like call centers and many other public services to function in their fields of activity in a completely satisfactory manner. Public services such as ambulances, hospitals and law enforcement organizations depend on accurate information such as telephone numbers, street addresses and status up-dates. This information is frequently reviewed at a later date to ensure the best possible decisions were taken during the activities of the specific services rendered. Higher Ground’s call logger software, once installed and absorbed will permit the constant performance improvement of all personnel involved.

Higher Ground’s Fusion 71M series offers the complete range of utterly reliable and creative solutions to be utilized to meet each and every specific requirement of all and any business or organization. These top-of-the-line tools will provide all the essential information for the process of sound decision making and the ultimate control of compliance monitoring, risk management as well as for performance enhancement. An experienced call logger operating agent will soon appreciate that he/she is getting a great deal more personal job-satisfaction with the use of new techniques and tools.

The call logger stores all the information of each call. This includes the date and time, the call duration, the number dialled, ringing time or the time the caller waits in the queue. The cost of the call, the station name, department and division name, the location and zone called and the account number or customer’s name will all be stored and available when required. If supervisors or managers are vested with the responsibility of the compilation of reports to answer customer’s specific needs the Higher Ground compact data storage techniques reports take only minutes to run. Once a report is generated upon initial query it can be edited until the report reaches the accuracy the writer wishes to reflect to suit the customer’s requirements.

Driving the performance excellence of Higher Ground and its development of service tools such as the call logger is the weight of many years of experience and multiple talents and skills contributed by the company’s president and CEO, Terry Ryan, James Ballard who is vice-president of sales, Ric Cahak who is vice-president of technology and Jake White who is vice-president of Marketing. These gentlemen bring their own respective fields of expertise to the company for its continued success.