- Competitively Unique features – HigherGround offers a variety of modules and options not found in most call recording and quality assurance solutions, such as our unequalled reporting and data collection capabilities.
- Open architecture platform – HigherGround's hardware platform is developed with non-proprietary, standard PC components for increased flexibility and significant cost-savings.
- Data Integration – Reporting capabilities include the receipt of complex structured and unstructured data inputs from multiple sources such as PBC, CTI, ADC, enterprise databases, etc.
- Advanced enterprise interface – The Telecom BI module generates interactive live reports and 3D graphs that allow users to “drill-down,” “drill-up,” “expand” and “compress” data without running new queries.
- Customized quality assurance - The Mentor QA Suite allows supervisors and trainers the ability to create and adapt evaluation forms to their specific KPIs and business goals.
To
contact an Authorized Distributor and inquire
about HigherGround's products, or for more
information about how to become a HigherGround
authorized Gold, Silver, Bronze or Referral
Partner, please email
our sales department.
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